Online shopping experience with Goodlife.com
After moving to a small town area post marriage, I stay far far away from the nearest shop where if I ask for a lip balm, people will give me Tiger balm! L No kidding, happened to me. So most of my shopping is now restricted to online and I am very very happy that our e-commerce world is expanding very nicely.
Recently I had to buy baby shower gifts online from Firstcry.com and I noticed that they had a sister site, goodlife.com. I was reminded of websites like apothica and drugstore which have more than 1 site within site, so people can buy different items from the 1 location. I really liked the concept and the website is also designed nicely enough.
However, checking recently I found that they have not updated their brand listings but they have added some products from various nice companies like bodyshop, bioline etc.
This is how their order history page looks like:
They have a detailed order page with the tracking details mentioned.
The best part I liked was they provided free shipping [ a nice deal considering even UT now made free shipping only for 300+ orders] and they have COD option for INR 200+ orders as well, which is a boon for 1st time buyers.
Now the only gripe I had was with AFL courier people who took around 1 week+ to deliver this to me! However, the CSR at goodlife.com called me and assured me that he will track it and close it and was closely following if and when I received this. So additional marks for good Customer care.
This is how the package came.
This came in a cardboard box similar to healthkart and fashionandyou packaging. I don’t mind this packaging but I do wish the cover was more weather-proof. The logo was clearly printed on both sides. The invoice was pasted over the front of the box, which I kind of wish they didn’t as I don’t want to advertise all the products I buy to the courier personnel! A copy of the invoice was also kept in the box.
All the products inside were bubble wrapped nicely and came without any damage.
On the whole, I found the experience was okay, but I will definitely ask them to try another courier for my city!
On the whole, this is a promising website and I hope they will expand it and make it interesting for buyers. J